Community Resource Specialist
Program: Lyric Lane IRTS (Fridley)
Reports To: Program Manager
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This position provides an array of services to assist clients with community resource needs and facilitate a safe, secure, supportive environment to lead to more independent living.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive & Motivational Client Relations
- Establish supportive, motivational and therapeutic relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
- Work within the community and among constituents to help create comprehensive relationships that align one’s own and the organizations priorities with the needs and values of the broader community.
- Serve as a role model for clients regarding problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
- Know current level of functioning of clients, and needed interventions. Assist clients in understanding and management of mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed. Address co-occurring chemical health concerns.
- Learn the independent living skills development needs of clients to assist clients in implementing community resource needs, goals and objectives. Meet regularly with clients to assist in skill building for managing their illness.
- Coordinate delivery of independent living skills services to effectively address client needs. Encourage clients to use natural supports and mainstream community resources to support goals around living in the community. Provide clients with logistical and organizational support for planning and resolving potential barriers. Refer clients in crisis to appropriate resources and provide follow-up.
- Monitor self-administration of medications to assist in skill building for managing their illness.
- Coordinate admission and discharge process.
- Complete initial community resource needs assessment with clients to determine client needs. Ensure individual treatment plans reflect clients’ needs and service desires. Communicate instructions and methodologies as appropriate to ensure that plan is implemented correctly.
- Maintain community resource informational binders for clients. Involve clients in continued development, utilization, and review.
- Provide educational groups as programming requires. Document client attendance, interaction, and relevance to individual plan.
- Utilize the formal and informal decision making structures within the organization and in the field to achieve goals.
Program Team Member
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field.
- Participate in team meetings and processes for communication concerning clients and facility.
- Follow established program and agency protocols, policies and procedures. Provide team with thorough, timely, legible, accurate, objective information. Provide input for client care plans. Collaborate with staff regarding client goals and objectives.
- Maintain an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented group interactions.
- Participate in creating an overall positive community atmosphere with other staff and clients.
- Supervise facility as senior staff on shift when necessary.
- Be available for emergency coverage on short notice, as required.
- Complete required trainings, both upon hire and annually.
- As assigned.
The work of this position entails the use of standard office equipment. This position requires the ability to drive an automobile on a daily basis. This position is approved to use agency vehicles. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. The incumbent must be able to lift up to 20 pounds, use all household equipment, as well as bend, stoop, stand and pull in order to perform or demonstrate independent living skills using household appliances and equipment. The incumbent must be able to walk up and down stairs, access client’s bedrooms, drive a car and use the telephone.
Education and Experience
- 21 years of age and possess a high school diploma or equivalent.
- Ability to meet the Minnesota Department of Human Service Rules for qualifications of a mental health practitioner required.
- Experience working with people who have severe and persistent mental illness preferred.
- Advanced knowledge of evidence based treatment practices and methods preferred.
- Experience or knowledge of chemical dependency issues for adults with mental illness preferred.
- Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.
Knowledge, Skills and Abilities
- Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Knowledge and ability to facilitate groups.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Ability to be flexible in meeting scheduling needs. Ability to work on agency holidays, as required.
- Ability to maintain confidentiality of client information and appropriate boundaries.
- Familiarity with Microsoft Office suite, particularly Microsoft Outlook.