Care Coordinator/Case Manager

Program: Care Coordination
Classification: Exempt
Reports to: Clinical Supervisor
FTE: 1.0

Position Summary

This position is responsible for working with clients through their health care plan to assist them access, navigate and coordinate medical, mental health, oral health, chemical health and social service related systems and services. The position will have the primary responsibility of providing care coordination to consumers who have a diagnosis of a mental health, physical health or developmental disability. This position will work as an advocate for the consumer across a variety of county agencies and will be responsible for developing and maintaining relationships with providers and community partners.

Essential Job Functions


  • Maintain the vision, mission and values of Touchstone Mental Health (TMH).
  • Remain up-to-date regarding the various programs of TMH.
  • Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
  • Provide the highest quality of customer service consistent with TMH’s values and standards.

Supportive & Motivational Client Relations

  • Support welcoming process for new members and insure they are informed of community agreements and event schedules.
  • Provide the standardized Health Risk Assessment (HRA) and comprehensive care plans for all new enrollees in person within required time frames and ensure these are kept up-to-date.
  • Keep a record of all care coordination activities for each enrollee in standardized documentation notes, to be completed in a timely matter. Provide all required documentation in a timely manner.
  • To the extent allowed by the client, provide collaboration and education to significant others and family members who are interested in assisting the client in their recovery process.
  • Maintain awareness of each client’s medication treatment and ensure an annual comprehensive medication evaluation to check for counter indications for prescribed medications and that medications are being filled as scheduled.
  • Obtain signed releases for communications with all medical, mental health and social services providers, as well as natural supports annually. In cases where members refuse to sign releases, document the refusal in the case notes.
  • Coordinate care with clients’ medical and mental health providers, to ensure client has access and receiving all necessary health care services.
  • Advocate on behalf of each client to assure the protection of client rights and privacy, as well as assure that clients understand the complaint and grievance procedures.
  • Work within the community and among constituents to help create comprehensive relationships that align one’s own and the organizations priorities with the needs and values of the broader community.
  • Utilize the formal and informal decision making structures within the organization and in the field to achieve goals.

Program Team Member

  • Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
  • Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field.
  • Participate in team meetings/trainings and process to participate in communication concerning clients and facility.
  • Follow established program and agency protocols, policies and procedures, including documentation. Provide team with thorough, timely, legible, accurate, objective information. Provide input for client care plans. Collaborate with staff regarding client goals and objectives.
  • Maintain an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
  • Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented group interactions.
  • Participate in creating an overall positive community atmosphere with other staff and residents.
  • Complete required trainings, both upon hire and annually.

Other Duties

  • As assigned.

Physical Requirements

The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. This position requires the ability to drive an automobile on a daily basis. This position will also be approved to use agency vehicles. The incumbent must be able to reach, use fingers and drive up to 2/3 of the hours worked; climb stairs, stoop, kneel, crouch, stand, walk, remain in a static position, push, pull, lift, use fingers, grasp, feel, perform repetitive motions, and carry up to 1/3 of the hours worked. The incumbent must also be able to lift up to 10 lbs from the waist, knee or floor and occasionally 25 lbs from the waist.


Education and Experience

  • Bachelor’s degree in one of the behavioral sciences required, or ability to meet the Minnesota Department of Human Service Rules for qualifications of a mental health practitioner; Master’s degree preferred.
  • Experience working with people who have severe and persistent mental illness and chronic health conditions preferred.
  • Experience working with culturally and economically diverse populations and communities required.
  • Experience as a case manager preferred.
  • Knowledge of evidence based treatment practices and chemical dependency issues for adults with mental illness preferred.
  • Experience and knowledge of working with a variety of community organization and systems preferred.
  • Preference is given to applicants with bi-lingual oral and written skills in Spanish, Hmong, Somali and/or Russian.

Other Requirements

  • Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.

Knowledge, Skills and Abilities

  • Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
  • Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
  • Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
  • Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
  • Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
  • Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
  • Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
  • Knowledge and ability to facilitate groups.
  • Ability to be flexible in meeting scheduling needs. Ability to work on agency holidays, as required.
  • Ability to maintain confidentiality of client information and appropriate boundaries.
  • Familiarity with Microsoft Office suite, particularly Microsoft Outlook.

To apply to this position, click here and fill out the online form.


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