Program: Case Management
Reports to: Clinical Supervisor
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This position provides an array of services that support client recovery and facilitate safe, secure, supportive and therapeutic intervention and crisis prevention and intervention.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive & Motivational Client Relations
- Establish supportive, motivational and therapeutic relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
- Work within the community and among constituents to help create comprehensive relationships that align one’s own and the organizations priorities with the needs and values of the broader community.
- Serve as a role model and coach for clients regarding developing and using effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
- Know current level of functioning of clients, and appropriate needed interventions. Assist clients in understanding and management of mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed. Address co-occurring chemical health concerns.
- Assist clients in understanding and management of mental health and chemical dependency issues. Meet regularly (minimum of two completed contacts per client per month) with clients to identify and coordinate needed services.
- Coordinate delivery of services to effectively address client needs. Facilitate and coach clients in using natural supports and mainstream community resources to support goals around living in the community. Provide clients with logistical and organizational support for planning and resolving potential barriers. Refer clients in crisis to appropriate resources and provide follow-up.
- Learn the independent living skills development needs of clients to assist clients in implementing goals and objectives for meal planning and preparation, housekeeping, laundry, proper use of household appliances and furniture, shopping, budgeting, etc. and refer to service providers as needed.
- Conduct/coordinate initial comprehensive assessment of clients to determine client needs. Ensure individual plans reflect clients’ needs and service desires. Make recommendations to team. Complete individual plan with clients and team members. Communicate instructions and methodologies as appropriate to ensure that plan is implemented correctly.
- Complete all required paperwork in a timely manner. Ensure all documentation is thorough, accurate, and meets standards set forth by Hennepin County.
- Maintain ongoing communication with families, community providers, and others as needed to promote the health and well-being of clients.
- Provide crisis intervention services for clients and support the crisis intervention work of other team members.
- Utilize the formal and informal decision making structures within the organization and in the field to achieve goals.
Program Team Member
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field.
- Participate in team meetings and processes for communication concerning clients.
- Follow established program and agency protocols, policies and procedures, including documentation. Provide team with thorough, timely, legible, accurate, objective information. Collaborate with staff regarding client goals and objectives.
- Maintain an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented group interactions.
- Participate in creating an overall positive community atmosphere with other staff and clients.
- Complete required trainings, both upon hire and annually.
- As assigned.
The work of this position entails the use of standard office equipment. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. This position requires the ability to drive an automobile on a daily basis. This position will also be approved to use agency vehicles. The incumbent must be able to remain in a static position, perform repetitive motions, and drive up to 2/3 of the hours worked; climb stairs, walk, and use fingers, up to 1/3 of the hours worked.
Education and Experience
- Bachelor’s degree in one of the behavioral sciences required, master’s degree preferred.
- Experience working with adults with severe and persistent mental illness preferred.
- Advanced knowledge of evidence based treatment practices and methods preferred.
- Professional experience assisting vulnerable adults in navigating the criminal justice system preferred.
- Experience or knowledge of chemical dependency issues for adults with mental illness preferred.
- Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.
Knowledge, Skills and Abilities
- Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Familiarity with accessing housing resources for low-income individuals.
- Knowledge and ability to facilitate groups.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Ability to be flexible in meeting scheduling needs.
- Ability to maintain confidentiality of client information and appropriate boundaries.
- Familiarity with Microsoft Office suite, particularly Microsoft Outlook.