Certified Peer Specialist
Program: IRTS Bloomington
Reports To: Program Manager
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This position is responsible for providing guidance, encouragement and support for clients. Additionally, this position assesses independent living skills and collaborates in treatment planning, coordination of and participation in specific skills training for residents. It requires a varied schedule including some day, evening, weekend, and holiday hours.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive & Motivational Client Relations
- Establish supportive, motivational and therapeutic relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
- Work within the community and among constituents to help create comprehensive relationships that align one’s own and the organizations priorities with the needs and values of the broader community.
- Serve as a role model and coach for clients regarding developing and using effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
- Work in the community with recipients of the program to assist them in setting and achieving rehabilitation goals, securing employment, completing paperwork, providing mentorship, and other duties as assigned.
- Know current level of functioning of clients and appropriate needed interventions. Assist clients in understanding and management of mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed. Address co-occurring chemical health concerns.
- Assist clients in understanding and management of mental health and chemical dependency issues. Meet regularly with clients to assist in skill building for managing symptoms of their illness. Monitor self-administration of medications to assist in skill building for managing illness.
- Learn the ILS development needs of each resident in order to participate in implementation of goals and objectives in the areas of meal planning and preparation, housekeeping, laundry, proper use of household appliances and furniture, shopping, and budgeting.
- Provide training, demonstration, and observation both individually and/or in group sessions about ILS identified areas. Review and understand residents’ level of functioning and primary vulnerabilities. Make accommodations as needed to assure resident and staff safety.
- Ensure the facility is clean and secure. Perform daily housekeeping and house management duties, as well as routine maintenance tasks as needed. Report any needed facility repairs. Notify appropriate staff when supplies need to be reordered.
- Meet and coordinate with residents on a regular basis to plan in-house and community-based ILS activities and assure that the plans are implemented. Provide training, demonstration, and observation in the form of one to one and group sessions about living skills areas. Assist residents in setting up and implementing activities that match their needs and abilities.
- Develop and update ILS curriculum, assessment and treatment planning and outcome data. Collaborate with staff about functional & ILS assessment, treatment plan development and reviews, discharge and ongoing implementation of ILS activities, resident goals and objectives and intervention recommendations.
- Provide professional documentation for each significant interaction with a resident or group, including attendance in one to one and group ILS activities, significant interactions, particularly as related to individual treatment plans, and according to program policy and applicable standards of care. Participate in charting in the client/staff/medical logs.
- Prepare, serve and clean up after meals. Follow program and external guidelines and policies for kitchen safety and cleanliness.
- Prepare space for new clients. Assist clients who are moving in or moving out of the facility.
- Assist with group activities. Promote and generate enthusiasm for programming.
- Utilize the formal and informal decision making structures within the organization and in the field to achieve goals.
Program Team Member
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field.
- Participate in team meetings and processes for communication concerning clients and facility.
- Follow established program and agency protocols, policies and procedures, including documentation. Provide team with thorough, timely, legible, accurate, objective information. Provide input for client care plans. Collaborate with staff regarding client goals and objectives.
- Maintain an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented group interactions.
- Participate in creating an overall positive community atmosphere with other staff and clients.
- Supervise facility as senior staff on shift when necessary. Be available for scheduled shifts as well as emergency coverage on short notice, if necessary.
- Complete required trainings, both upon hire and annually.
- As assigned.
The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. This position requires the ability to drive an automobile. This position will also be approved to use agency vehicles. The incumbent must be able to climb stairs, reach, stand walk, and feel 2/3 or more of the hours worked; remain in a static position, perform repetitive motion, and carry up to 2/3 of the hours worked; and, stoop kneel, crouch, push, pull, lift, and grasp up to 1/3 of the hours worked. The incumbent must also be able to lift up to 25 lbs from the waist, knee or floor.
Education and Experience
- Must be certified as a Peer Specialist.
- At least 21 years of age.
- Possess a high school diploma or equivalent (some college preferred).
- Self-identified current or past recipient of mental health services required.
- Experience with homeless population and working in team environments required.
- Ability to meet the Minnesota Department of Human Service Rules for qualifications of a mental health practitioner or rehabilitation worker required.
- Experience working with people who have severe and persistent mental illness preferred.
- Experience or knowledge of chemical dependency issues for adults with mental illness preferred.
- Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.
Knowledge, Skills and Abilities
- Knowledge of and ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Excellent interpersonal skills with people from differing backgrounds and cultures.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Familiarity with Microsoft Office suite, particularly Microsoft Outlook.