Program: Case Management
Reports to: Program Director
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This position provides an array of services that support client recovery and facilitate safe, secure, supportive and therapeutic intervention and crisis prevention. This position also provides clinical and administrative supervision to the program. This position functions as a part of the leadership team in the CM program and across the agency.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Staff Management and Leadership
- Direct and supervise staff to ensure effective implementation of the agency’s mission, goals and objectives. Communicate and hold staff accountable to performance expectations and delegated responsibilities. Provide ongoing coaching, training, resources and create an atmosphere for open communication, including the provision of regular performance assessments.
- Model positive service practices for staff. Provide individual supervision, consultation, guidance and support to staff. Maintain high performance standards for staff.
- Understand and use statistical and financial methods and metrics to set goals and measure staff performance in programs.
- Plan, execute and oversee large and small-scale projects, including preparing detailed project plans, managing project resources and providing project oversight and sponsorship.
- Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented group interactions.
- Understand and implement agency policies and relevant external regulations related to staffing.
- Oversee recruitment and hiring of program staff. Assure adequate staff coverage. Assist in conducting performance evaluations.
- Identify training needs and implement training opportunities.
Program Administration and Operations
- Ensure the implementation of evidence-based treatment practices by staff.
- Maintain ongoing communication with families, community providers, and others as needed to promote the health and well-being of clients.
- Provide crisis intervention services for clients and support the crisis intervention work of other team members.
- Provide clinical services individually and in groups as programming requires. Document client attendance, interaction, and relevance to individual plan.
- Monitor standards and compliance issues. Work with program director to assure documentation meets state and federal standards.
- Effectively utilize “soft” and “hard” skills in identifying needed changes, gaining support and buy-in from stakeholders, and sustaining commitment and progress within change efforts over time.
- Effectively use operational and clinical information from internal and external sources, including technology, to support strategies for performance improvement and long-term financial viability.
- Utilize the formal and informal decision making structures within the organization and in the field to achieve goals.
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
Program Team Member
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field.
- Co-facilitate team meetings and processes for communication concerning clients and facility.
- Follow established program and agency protocols, policies and procedures, including documentation. Provide team with thorough, timely, legible, accurate, objective information. Provide input for client care plans. Collaborate with staff regarding client goals and objectives.
- Work within the community and among constituents to help create comprehensive relationships that align one’s own and the organizations priorities with the needs and values of the broader community.
- Maintain an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- Participate in creating an overall positive community atmosphere with other staff and clients.
- Complete required trainings, both upon hire and annually.
- As assigned.
The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. This position requires the ability to drive an automobile on a daily basis. This position will also be approved to use agency vehicles. The incumbent must be able to reach, use fingers and drive up to 2/3 of the hours worked; climb stairs, stoop, kneel, crouch, stand, walk, remain in a static position, push, pull, lift, use fingers, grasp, feel, perform repetitive motions, and carry up to 1/3 of the hours worked. The incumbent must also be able to lift up to 10 lbs from the waist, knee or floor and occasionally 25 lbs from the waist.
Education and Experience
- Ability to meet the Minnesota Department of Human Services Rules for qualifications of a licensed mental health professional required. Independent clinical licensure, or ability to become licensed required.
- Experience in a leadership and supervisory role required.
- Experience working with adults with severe and persistent mental illness required.
- Advanced knowledge of evidence based treatment practices and methods required.
- Experience or knowledge of chemical dependency issues for adults with mental illness required.
- Experience with case management and/or rehabilitative services required.
- Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.
Knowledge, Skills and Abilities
- Exceptional skill in working with SPMI clients exhibiting high need (housing, psychiatric crisis, ongoing stabilization needs) with the goal of fostering client choice whenever possible, and offering the least restrictive options for care.
- Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to effectively plan and strategize when putting forth an opinion or suggested action for the use of persuading, convincing, and influencing as the needs and interests of others are assessed and analyzed.
- Ability to incorporate facts and use critical thinking skills to analyze data and present logical and concise recommendations in oral or written form.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Ability to be flexible in meeting scheduling needs.
- Ability to maintain confidentiality of client information and appropriate boundaries.
- Familiarity with Microsoft Office suite, particularly Microsoft Outlook.
- Knowledge of collaborative documentation and electronic records keeping helpful.