Program: IRTS Fridley
Reports To: Director of Residential Treatment Fridley
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The purpose of this position is to provide leadership for the clinical/rehabilitative components of the intensive residential treatment program and to supervise the work of the clinical treatment team, as well as to function as a part of the management team at Touchstone Residential Treatment and across the agency.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive & Motivational Client Relations
- Establish supportive, motivational and therapeutic relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
- Serve as a role model for clients regarding problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
- Know current level of functioning of clients, and needed interventions. Assist clients in understanding and management of mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed. Address co-occurring chemical health concerns.
- Monitor self-administration of medications to assist in skill building for managing their illness.
- Understand and implement policies, procedures, and guidelines set forth by all relevant external regulators and the agency.
- With support from the program director, participate in developing the annual staffing budget; review actual revenues and expenses against budget; review expenditures and assess program needs ongoing.
- Participate and contribute in agency workgroups and strategic goals of the agency.
- Develop, foster, and maintain relationships with external providers and community members to promote mission of Touchstone Mental Health.
- With approval from program director, attend various community meetings and/or provide community trainings.
Staff Management & Leadership
- Foster a culture that encourages individuality, diversity, flexibility, creativity, direct communication, and collaboration.
- Direct and supervise staff to ensure effective implementation of the agency’s mission, goals and objectives.
- Model positive service practices for staff and maintain high performance standards of staff by providing ongoing individual and group supervision, consultation, guidance and support to staff.
- Ensure individual treatment care reflects clients’ needs and desired services by making recommendations to the team and assisting in the development, review, and approval of individual treatment plans with team members and clients.
- Coach and support team members on the provision of crisis intervention services for clients and assist in crisis intervention and de-escalation of clients as needed.
- Develop performance standards and create individual professional development plans with team members.
- Provide ongoing instruction, coaching and facilitation of therapeutic methodologies and treatment interventions as they best fit with client treatment goals.
- In partnership with the Treatment Director, develop, review and ensure the implementation of evidence-based treatment practices by staff.
- Partner with program leadership to recruit and hire staff, assure adequate staff coverage, and conduct performance evaluations in a timely manner.
- Identify training needs and implement training opportunities.
- Collaborate with team members and community providers to review and screen referrals, coordinate and conduct interviews for potential admission, and conduct/oversee initial diagnostic and comprehensive assessments of clients to determine needs and eligibility for services.
- Regularly monitor documentation standards and compliance. Provide timely coaching and feedback to staff as necessary. Complete, review, sign, and approve all clinical documentation as required and within the necessary timeframe.
- Provide/oversee provision of educational groups as programming requires. Document client attendance, interaction, and relevance to individual plan.
- Lead and participate in team meetings, crossovers, and processes for communication related to clients and facility.
- Provide team with thorough, timely, legible, accurate, and objective information.
- Maintain availability for consultation with team members as needed to guide and support treatment practices and engagement with residents.
- Lead, instruct, and coach crisis intervention services for residents and support crisis intervention work of other team members.
- Participate in residential treatment clinical on-call rotation offering consultation to scheduled staff during evenings, overnights, and weekends.
- Update program director regarding any clinical, personnel, or liability issues as appropriate.
- Problem-solve and provide assistance to team members as needed, including being available to assist with scheduling and provide emergency coverage of shifts upon short notice.
- As assigned.
The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. This position requires the ability to drive an automobile on a daily basis. This position is approved to use agency vehicles. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. The incumbent must be able to lift up to 20 pounds, use all household equipment, as well as bend, stoop, stand and pull in order to perform or demonstrate independent living skills using household appliances and equipment. The incumbent must be able to walk up and down stairs, access client’s bedrooms, drive a car and use the telephone.
Education and Experience
- The incumbent must meet the qualifications of a mental health professional:
- As a psychiatric nurse, independent clinical social worker, psychologist, marriage and family therapist, licensed professional clinical counselor, OR
- Hold a master’s degree in an allied field and possess at least 4,000 hours of post master’s degree experience in a multi-disciplinary mental health setting, plus have at least two year’s of clinical supervision or administrative experience.
- Experience in a leadership or supervisory role preferred.
- Experience or knowledge of chemical dependency preferred.
- Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.
Knowledge, Skills and Abilities
- Ability to identify the nature of complex problems and create plans to address the problems.
- Ability to provide effective clinical supervision and consultation to less experienced mental health professionals and practitioners.
- Ability to develop cogent and concise clinical, programmatic and agency-wide documentation.
- Advanced interpersonal skill with people from differing backgrounds and cultures.
- Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Ability to communicate effectively both orally and in writing and on both an interpersonal and group level.
- Knowledge and ability to facilitate groups.
- Ability to be flexible in meeting scheduling needs.
- Ability to maintain confidentiality of client information and appropriate boundaries.
- Experience with Microsoft Office suite.