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Director

Program: Minnehaha Commons
Classification: Exempt
Reports to: Vice President of Community Housing
FTE: 1.0
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Position Summary

This position is primarily responsible for managing Minnehaha Commons, a program that provides an array of services (24-hour Customized Living, Housing Supports & Services and Targeted Case Management) that support client recovery and facilitate safe, secure, supportive intervention and crisis prevention. This position supervises the Targeted Case Manager/Clinical Supervisor, and Housing Supports & Services/MHA Supervisor, and has a strong collaborative relationship with the Lead Nursing Manager and onsite Nursing Supervisor. This position functions as a part of the leadership team for Community Housing Programs and across the agency.

Essential Job Functions

Agency

  • Maintain the vision, mission and values of Touchstone Mental Health (TMH).
  • Remain up-to-date regarding the various programs of TMH.
  • Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
  • Provide the highest quality of customer service consistent with TMH’s values and standards.

Executive Management & Leadership

  • Foster a culture that encourages individuality, diversity, flexibility, creativity and teamwork.
  • Promote leadership qualities throughout the agency. Encourages others to develop their leadership skills via mentoring and role modeling.
  • Serve as member of executive management and leadership teams, as well as other teams, as needed. Maintain a collaborative, positive relationship with teams.
  • Contribute to agency strategic planning process.
  • Participate in after-hours on-call rotation to provide consultation to staff as needed.
  • Update VP and other directors regarding program clinical, personnel, and liability issues, as appropriate.
  • Develop and maintain external relations to promote the mission of Touchstone Mental Health.

Program Management & Quality Assurance 

  • Ensure program maintains high quality services that meet or exceed applicable internal and external standards and policies. Monitor standards and compliance issues.
  • Ensure operations are consistent with the mission, goals, policies and standards of Touchstone Mental Health.
  • Establish supportive, motivational and therapeutic relationships with clients, ensuring an atmosphere of safety, security and responsible mental and overall health care.
  • Provide direction and consultation. Facilitate meeting discussions regarding pertinent issues. Ensure the implementation of evidence-based practices by staff.
  • Consult and collaborate with community providers and other parties regarding the needs of homeless older adults living with mental illness, physical conditions, and the array of needed services and supports to best serve this population.
  • Respond to concerns from clients, family members, guardians, or referral sources.
  • Maintain current policy and procedure documentation, consistent with legislative and regulatory standards.
  • Coordinate with VP and CFO to develop annual budget. Monitor actual revenues and expenses against budget. Ensure program meets or exceeds annual program budget and considers agency budgeting impacts.
  • Maintain knowledge of and compliance with funding sources, flow of revenue and related requirements. Manage rates and all related revenue processes to maximize use of appropriate funding streams.
  • Oversee/coordinate admission and discharge process, including maintaining wait-list, admissions screenings, tours and intake interview. Oversee and manage the intake process to ensure timely admissions. Coordinate intake interviews along with nursing and mental health staff as needed.
  • Coordinate with Lead Nursing Manager, onsite Nursing Supervisor and Clinical Supervisor to complete mental health assessments as needed. Ensure that Functional Assessments for all residents are completed. Ensure Care Plans reflect clients’ needs and service desires. Ensure the completion of individual care plans with clients and team members. Ensure mental health services are individualized and reflect quality standards.
  • Provide crisis intervention services for clients and support the crisis intervention work of staff; provide and coordinate debriefing following crisis for staff members as appropriate.
  • Manage outcomes and oversight of outcomes in Electronic Health Records in collaboration with the VP and Director of Quality and Compliance. Ensure program maintains high quality services that meet and exceed applicable internal and external standards and policies. Monitor standards and compliance issues in collaboration with the VP and Director of Quality and Compliance.

Staff Management & Leadership

  • Direct and supervise staff to ensure effective implementation of the agency’s mission, goals and objectives. Communicate performance expectations and delegated responsibilities. Provide ongoing coaching, training, and create an atmosphere for open communication.
  • Oversee recruitment and hiring of staff. Maintain the proper staffing levels to adequately schedule coverage. Conduct performance evaluations and oversee timely completion of performance evaluations for all members of the team.
  • Understand and implement agency policies and relevant external regulations related to staffing.
  • Provide individual and group consultation, guidance and support to staff members. Maintain high performance standards for staff.
  • Identify training needs and implement training opportunities.
  • Secure/provide consultation for staff to expand their skills in delivering quality services.

Supportive & Motivational Client Relations

  • Establish supportive and motivational relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
  • Teach and coach effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
  • Understand clients’ current level and facilitate needed interventions. Assist staff in understanding and management of client mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed. Ensure co-occurring chemical health concerns are addressed.
  • Coordinate delivery of non-medical services to effectively address client needs. Encourage clients to use natural supports and mainstream community resources to support goals around living in the community. Provide clients with logistical and organizational support for planning and resolving potential barriers. Refer clients in crisis to appropriate resources and provide follow-up.
  • Coordinate delivery of non-medical services to effectively address client needs. Encourage clients to use natural supports and mainstream community resources to support goals around living in the community. Provide clients with logistical and organizational support for planning and resolving potential barriers. Refer clients in crisis to appropriate resources and provide follow-up.
  • Facilitate community meetings and activities to engender self-governance using an intentional community model. Support development of leadership skills and contributing roles for clients. Encourage and model direct communication among community members about concerns.

Program Team Member

  • Participate as a leader in team meetings and foster communication regarding clients and facility.
  • Follow established program and agency protocols, policies and procedures. Provide team with thorough, timely, legible, accurate, objective information. Provide input for client care plans. Collaborate with staff regarding client goals and objectives.
  • Maintain a collaborative relationship with team. Support all team members in their job duties as needed.
  • Participate in creating an overall positive community atmosphere with other staff and clients.
  • Be available for emergency coverage on short notice, if necessary.
  • Complete required trainings, both upon hire and annually.

Other Duties

  • As assigned.

Physical Requirements

This position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. This position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. This position requires the ability to drive an automobile on a daily basis. This position will also be approved to use agency vehicles. The incumbent must be able to climb stairs and use fingers for 2/3 or more of the hours worked; remain in a static position, for up to 2/3 of the hours worked; and kneel, reach, stand walk, push, pull, lift, use fingers, grasp perform repetitive motions, carry and drive for up to 1/3 of the hours worked. The incumbent must also be able to lift up to 10 lbs from the waist, knee or floor.

Qualifications

Education & Experience

  • Bachelor’s level education with at least two years of experience in an operations role in the social services sector required.
  • Ability to meet the Minnesota Department of Human Service Rules for qualifications of a mental health professional preferred.
  • At least two years of experience working with homeless people and/or people that live with mental illness required.
  • At least two years of experience in a leadership and supervisory role required; experience in a residential setting preferred.
  • Advanced knowledge of evidence-based practices and methods in housing and services required.
  • Experience or knowledge of chronic health conditions for older adults with mental illness required.

Other Requirements 

  • Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.

Knowledge, Skills & Abilities 

  • Advanced knowledge of management practices and organizational leadership. Ability to foster teamwork among staff. Ability to model behavior consistent with the agency mission.
  • Knowledge of serious and persistent mental illness and related treatment modalities. Ability to serve as an appropriate role model for clients, staff and agency.
  • Advanced skills in planning, organization, multiple regulations, and program management. Ability to foresee and solve complex organizational problems. Ability to manage multiple priorities to ensure work is completed in a timely and productive manner.
  • Able to professionally represent Touchstone Mental Health in public.
  • Ability to communicate effectively and persuasively orally, in writing and on both an interpersonal and group level.
  • Excellent interpersonal skills with people from differing backgrounds and cultures.
  • Knowledge and skills in budgeting, planning and financial analysis to oversee financial and business operations.
  • Experience with Microsoft Office suite, including Excel spreadsheets.
  • Ability to travel to various locations for meetings and events.
  • Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
  • Knowledge and ability to facilitate groups and group meetings.
  • Ability to be flexible in meeting scheduling needs.
  • Ability to maintain confidentiality of client information and appropriate boundaries.
  • Ability to learn and to become proficient in the use the agency’s electronic documentation system.
  • Knowledge of local mental health, medical and chemical health resources and systems strongly preferred.

To apply to this position, click here and fill out the online form.

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