Director of Community Mental Health
Program: Community Mental Health
Reports to: Vice President of Community Mental Health
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This position provides leadership and management for the Community Mental Health programs, which includes individuals enrolled in care coordination, case management, and other community-based services to help individuals access, navigate and coordinate medical, mental health, oral health, chemical health and social service related systems and services. This position functions as a part of the leadership team across the agency.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Program Management and Quality Assurance
- Ensure program maintains high quality services that meet or exceed applicable internal and external standards and policies.
- Ensure operations are consistent with the mission, goals, policies and standards of Touchstone Mental Health.
- Establish supportive, motivational and therapeutic relationships with individuals, ensuring an atmosphere of safety, security and responsible mental health care.
- Respond to concerns from individuals, family members, guardians, or referral sources.
- Maintain current policy and procedure documentation.
- Ensure program meets or exceeds census expectations. Achieve annual budgeted program utilization. Maintain knowledge of and compliance with funding sources requirements.
- Work within the community and among constituents to help create comprehensive relationships that align the organizations priorities with the needs and values of the broader community.
- Stay current with health, organizational, industry and professional trends and developments. Identify and access resources to conduct in-depth investigation and research to achieve this task.
- Demonstrate the ability to identify complex problems and the capacity to develop creative solutions.
- Make entrepreneurial decisions, set priorities related to budgets and provide cost-benefit analyses for the agency and the program.
- Effectively use operational and clinical information from internal and external sources, including technology, to support strategies for performance improvement and long-term financial viability.
- Effectively utilize “soft” and “hard” skills in identifying needed changes, gaining support and buy-in from stakeholders, and sustaining commitment and progress within change efforts over time.
- Demonstrate the ability to analyze and design or improve an organizational process (e.g. quality improvement).
- Utilize the formal and informal decision making structures within the organization and in the field to achieve goals.
- Coordinate with finance director to develop annual budget. Monitor actual revenues and expenses against budget.
Staff Management and Leadership
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field.
- Direct and supervise staff to ensure effective implementation of the agency’s mission, goals and objectives. Communicate and hold staff accountable to performance expectations and delegated responsibilities. Provide ongoing coaching, training, resources and create an atmosphere for open communication, including the provision of regular performance assessments.
- Oversee recruitment and hiring of staff. Maintain the proper staffing levels to adequately schedule coverage. Conduct performance evaluations.
- Understand and implement agency policies and relevant external regulations related to staffing.
- Model positive service practices for staff. Provide individual and group consultation, guidance and support to staff members. Maintain high performance standards for staff.
- Provide clinical direction and consultation. Facilitate meeting discussions regarding clinical issues.
- Identify training needs and implement training opportunities.
Program Team Member
- Cover program tasks as needed to ensure program operations continue. Be available for emergency coverage on short notice, if necessary.
- Ensure the implementation of evidence-based treatment practices by staff.
- Provide crisis intervention services for individuals and support the crisis intervention work of team members.
- Maintain communication with appropriate individuals as needed to promote health and well-being of clients & staff.
- Monitor standards and compliance issues.
- Complete required trainings, both upon hire and annually.
Executive Management and Leadership
- Promote leadership qualities throughout the agency. Challenge others to develop as leaders while serving as role model or mentor.
- Serve as member of management and leadership teams, as well as other teams, as needed. Maintain a collaborative, positive relationship with teams.
- Contribute to agency strategic planning process.
- Plan, execute and oversee large and small-scale projects.
- Understand and use statistical and financial methods and metrics to set goals and measure staff performance in programs.
- Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented group interactions.
- Update executive leadership team and other directors regarding program clinical, personnel, and liability issues, as appropriate.
- Develop and maintain external relations to promote the mission of Touchstone Mental Health.
- As assigned.
The work of this position entails the use of standard office equipment. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure individual welfare and development. This position requires the ability to drive an automobile regularly. This position will also be approved to use agency vehicles. The incumbent must be able to remain in a static position, use fingers and perform repetitive motions for 2/3 or more of the hours worked.
Education and Experience
- Experience working with adults with severe and persistent mental illness required.
- Experience in an organizational leadership role required.
- Experience or knowledge of chemical dependency issues for adults with mental illness required.
- Experience supervising direct service staff as well as supervisory staff required.
- Ability to meet the Minnesota qualifications of a mental health professional preferred.
- Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.
- If applicable, timely completion of the credentialing process via the Minnesota Credentialing Collaborative as services may be billed under this position.
Knowledge, Skills and Abilities
- Advanced knowledge of serious and persistent mental illness and related treatment modalities. Ability to serve as an appropriate role model for individuals.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to gain knowledge of information technology advances and trends and identifying new opportunities for the organization and individuals to utilize that technology for the advancement of programs.
- Ability to use electronic health records to advance quality improvement in patient services.
- Ability to effectively plan and strategize when putting forth an opinion or suggested action for the use of persuading, convincing, and influencing as the needs and interests of others are assessed and analyzed.
- Ability to incorporate facts and use critical thinking skills to analyze data and present logical and concise recommendations in oral or written form.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Knowledge of management practices and organizational leadership. Ability to foster teamwork among staff. Ability to model behavior consistent with the agency mission.
- Able to professionally represent Touchstone Mental Health in public.
- Experience with Microsoft Office suite, including Excel spreadsheets.
- Ability to travel to various locations for meetings and events.