Food Service Coordinator
Program: Residential Treatment – Bloomington
Reports To: Program Supervisor
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The purpose of this position is to coordinate and manage all aspects of meal planning and preparation, shopping and supplies management, and staff and resident kitchen maintenance for 16 IRTS Residents.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive & Motivational Client Relations
- Establish supportive, motivational and therapeutic relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
- Work within the community and among constituents to help create comprehensive relationships that align one’s own and the organizations priorities with the needs and values of the broader community.
- Serve as a role model and coach for clients regarding developing and using effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
- Know current level of functioning of clients and appropriate needed interventions. Assist clients in understanding and management of mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed. Address co-occurring chemical health concerns.
- Assist in resolving concerns about food services from clients.
- Teach and coach clients with independent living skills implementing goals and objectives for meal planning and preparation, housekeeping, proper use of household appliances and furniture, shopping, budgeting, etc. Provide training, demonstration, and observation about identified areas.
- Coordinate all aspects of kitchen management, meal planning and preparation, shopping for supplies, and kitchen maintenance.
- Ensure cleanliness, security and proper operation of the kitchen and appliances. Arrange for prompt repairs, ongoing maintenance, daily and deep cleaning, and purchasing of items needed to properly maintain the kitchen.
- Supervise food storage and preparation to ensure safe food handling procedures, proper maintenance of equipment and appliances, and compliance with Board and Lodge licensing requirements.
- Maintain knowledge of food service, household management and treatment/ILS skills through attending workshops, in-service education, consultation and training required by the Department of Human Services.
- Develop and maintain schedule for light and deep cleaning.
- Purchase food and kitchen supplies within an established budget. Coordinate nutritious menu planning, manage requests and needs of residents and maintain knowledge of supply levels and ordering schedule.
- Utilize the formal and informal decision-making structures within the organization and in the field to achieve goals.
- Maintain an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- Utilize best practices in facilitation, conflict resolution, and meeting management when conducting, productive and goal-oriented group interactions.
Program Team Member
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field. Participate in overall treatment process with other staff and residents.
- Participate in daily shift change briefings concerning residents and facility when possible. Provide all written and verbal information to other staff in a thorough, timely, legible, accurate, objective manner.
- Maintain a collaborative, problem solving relationship with team members. Provide regular communication regarding residents’ progress, health issues and significant events to staff.
- Provide help to other team members as needed. Be available for scheduled shifts as well as emergency coverage on short notice.
- Participate in treatment team meetings.
- Participate in creating an overall positive community atmosphere with other staff and clients.
- Assist in orienting new team members regarding kitchen management and maintenance, menu planning, and meal preparation.
- Manage the food budget.
- Supervise facility on shift when necessary. Be available for emergency coverage on short notice, if necessary.
- Complete required trainings, both upon hire and annually.
- As assigned.
The work of this position entails the use of standard office equipment as well as use of standard commercial food preparation equipment such as oven, stove, dishwasher and refrigerator/freezer and utensils such as knives, spoons, tongs and whips, power driven equipment such as a meat slicer or mixer. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. The incumbent must be able to climb stairs, walk, lift, use fingers, grasp, feel, carry and perform repetitive motions 2/3 or more of the hours worked; stoop, be in a static position up to 2/3 of the hours worked; and reach, pull, push, up to 1/3 of the hours worked. The incumbent must also be able to lift up to 10 lbs from the knee and lift up to 25 lbs from the waist.
Education and Experience
- Must be at least 21 years of age and possess a high school diploma or equivalent, AND
- Must meet staff qualification requirements of the Minnesota Department of Human Service Rules for Intensive Residential Treatment Programs – Mental Health Rehabilitation Worker.
- Experience in food service and household management preferred.
- Experience working with people who have severe and persistent mental illness preferred.
- Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.
Knowledge, Skills and Abilities
- Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Knowledge and ability to facilitate groups.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Ability to be flexible in meeting scheduling needs. Ability to work on agency holidays, as required.
- Ability to maintain confidentiality of resident information and maintain appropriate boundaries.
- Familiarity with Microsoft Office suite, particularly Microsoft Outlook.
- Demonstrated skills in quantity food preparation and adherence to food safety measures, established schedules and nutrition.