Program: Assisted Living Apartments – Minneapolis
Reports to: Resident Services Supervisor
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This position will assist individuals with severe and persistent mental illness with housekeeping services in their apartments in order to support their independent living status. This position will also provide coaching, instruction and support if the individual wants to increase their independence in this area.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive & Motivational Client Relations
- Provide companionship, emotional support and social stimulation to client to establish supportive and motivational relationships while ensuring an atmosphere of safety, security and responsible care for the client.
- Work within the community and among constituents to help create comprehensive relationships that align one’s own and the organizations priorities with the needs and values of the broader community.
- Maintain the living quarters in a clean and orderly condition; dust, vacuum and sweep floors, wash dishes and clean kitchen area and appliances, clean bathrooms including fixtures and mirrors, change and launder bed linen.
- Knowledge and understanding of independent living skill goals in the areas of housekeeping.
- Provide training, demonstration, observation and completion of the task for the client, as appropriate to individual clients. Review and understand clients’ level of functioning and primary vulnerabilities. Make accommodations as needed to assure client and staff safety.
- Complete documentation for each significant interaction with each client, according to program policy and applicable standard of care. Participate in charting in the client/staff/medical logs.
- Prepare space for new clients. Assist clients who are moving in or moving out of the facility.
Program Team Member
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
- Follow established program and agency protocols, policies and procedures. Provide team with thorough, timely, legible, accurate and objective information. Provide input in client care plans. Collaborate with staff regarding client goals and objectives.
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field.
- Maintain an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented group interactions.
- Participate in team meetings and foster communication regarding clients and facility.
- Maintain a collaborative relationship with team. Support all the team members in their job duties as needed.
- Provide regular communication regarding clients’ progress, issues and significant events to team, as needed.
- Participate in creating an overall positive community atmosphere for all staff and clients.
- Complete all required training upon hire, and annually.
- Other duties as assigned.
The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. The incumbent must be able to climb stairs and use fingers for 2/3 or more of the hours worked; remain in a static position, for up to 2/3 of the hours worked; and kneel, reach, stand walk, push, pull, lift, use fingers, grasp perform repetitive motions, carry and drive for up to 1/3 of the hours worked. The incumbent must also be able to lift up to 10 lbs from the waist, knee or floor.
Education and Experience
- At least 18 years of age and possess a high school diploma or equivalent.
- One (1) year of domestic or personal care experience in setting other than one’s own household.
- Experience in working with persons with disabilities is desirable.
- Ability to read and comprehend simple instructions, short correspondence, and memos’ write simple correspondence; effectively present information in one-on-one and small group situations to clients and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; deal with problems involving a few concrete variables in standardized situations.
Knowledge, Skills and Abilities
- Ability to work with people who have severe and persistent mental illness and chemical dependency.
- Knowledge of practices and techniques for maintaining a household; techniques for dealing with a variety of individuals who may be under emotional distress and basic safety practices related to work.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to teach basic living skills and provide support, assistance and care for clients. Ability to serve as an appropriate role model for clients.
- Knowledge of and ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Ability to be flexible in meeting scheduling needs.
- Ability to maintain confidentiality of client information.
- Ability to document appropriately using electronic health record system.