Mental Health Counselor
Program: Housing Innovation
Reports To: Program Supervisor
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This position provides an array of services that support client recovery and facilitate safe, secure, supportive intervention and crisis prevention.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive & Motivational Client Relations
- Establish supportive and motivational relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
- Serve as a role model and coach for clients regarding developing and using effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
- Know current level of functioning of clients and appropriate needed interventions. Assist clients in understanding and management of mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed. Address co-occurring chemical health concerns.
- Assist clients in understanding and management of mental health and chemical dependency issues. Meet regularly with clients to assist in skill building for managing symptoms of their illness.
- Learn the independent living skills development needs of clients to assist clients in implementing goals and objectives for meal planning and preparation, housekeeping, laundry, proper use of household appliances and furniture, shopping, budgeting, etc. Provide training, demonstration, and observation both individually and in group sessions about identified areas. Make accommodations as needed to assure client and staff safety. Provide assistance if a client is not able to complete a task.
- Coordinate delivery of non-medical services to effectively address client needs. Facilitate and coach clients in using natural supports and mainstream community resources to support goals around living in the community. Provide clients with logistical and organizational support for planning and resolving potential barriers. Refer clients in crisis to appropriate resources and provide follow-up.
- Assist clients with facilitating community meetings and activities to engender self-governance. Support development of leadership skills and contributing roles for clients. Encourage and model direct communication among community members about concerns.
- Monitor self-administration of medications to assist in skill building for managing their illness.
- Conduct outreach to community providers to communicate about program services.
- Coordinate intake interviews including: nursing supervision and mental health supervision as needed.
- Coordinate admission and discharge process, including maintaining wait-list, admissions screenings, tours and intake interviews.
- Coordinate with nursing supervisor to complete initial comprehensive assessment of clients to determine client needs. Ensure care plans reflect clients’ needs and service desires. Complete individual plans with clients and team members. Communicate instructions and methodologies as appropriate to ensure that plan is implemented correctly.
- Provide crisis intervention services for clients and support the crisis intervention work of other team members.
- Maintain ongoing communication with families, community providers, and significant others as needed to promote the health and well-being of clients.
- Assist clients in scheduling appointments and ensure transportation. Accompany clients to appointments, as needed.
- Provide services individually and in groups as programming requires. Document client attendance, interaction, and relevance to individual plan.
- Work within the community and among constituents to help create comprehensive relationships that align one’s own and them organizations priorities with the needs and values of the broader community.
- Utilize the formal and informal decision making structures within the organization and in the field to achieve goals.
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
- Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented
Program Team Member
- Participate in team meetings and processes for communication concerning clients and facility.
- Follow established program and agency protocols, policies and procedures. Provide team with thorough, timely, legible, accurate, objective information. Provide input for client care plans. Collaborate with staff regarding client goals and objectives.
- Maintain a collaborative relationship with team. Provide help to other team members as needed.
- Participate in creating an overall positive community atmosphere with other staff and clients.
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes, and sustain professional contacts for the purposes of networking within the team and the field.
- Maintain an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- Complete required trainings, both upon hire and annually.
- As assigned.
The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. This position requires the ability to drive an automobile on a daily basis. This position will also be approved to use agency vehicles. The incumbent must be able to climb stairs and use fingers for 2/3 or more of the hours worked; remain in a static position, for up to 2/3 of the hours worked; and kneel, reach, stand walk, push, pull, lift, use fingers, grasp perform repetitive motions, carry and drive for up to 1/3 of the hours worked. The incumbent must also be able to lift up to 10 lbs from the waist, knee or floor.
Education and Experience
- Bachelor’s degree in one of the behavioral sciences required, master’s degree preferred.
- Experience working with adults with severe and persistent mental illness preferred.
- Experience or knowledge of chemical dependency issues for adults with mental illness preferred.
- Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.
Knowledge, Skills and Abilities
- Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Ability to communicate effectively and persuasively orally, in writing and on both an interpersonal and group level.
- Knowledge and ability to facilitate groups.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Ability to be flexible in meeting scheduling needs.
- Ability to maintain confidentiality of client information and appropriate boundaries.
- Familiarity with Microsoft Office suite, particularly Microsoft Outlook.