Mental Health Counselor

ProgramMinnehaha Commons
Classification: Exempt
Reports To: Clinical Supervisor
FTE: 1.0

Position Summary

This position provides an array of services that support client recovery and facilitate safe, secure, supportive and therapeutic intervention, and crisis prevention to persons served utilizing evidence-based practices. A varied work schedule is required including some day, evening, overnight and weekend hours.

Essential Job Functions


  • Maintain the vision, mission and values of Touchstone Mental Health (TMH).
  • Remain up-to-date regarding the various programs of TMH.
  • Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
  • Provide the highest quality of customer service consistent with TMH’s values and standards.

Supportive & Motivational Client Relations

  • Establish supportive, motivational and therapeutic relationships with persons served, ensuring an atmosphere of safety, security and responsible mental health care while maintaining professional and ethical boundaries.
  • Assess current level of functioning of persons served and utilize appropriate, evidence-based interventions, practices and techniques.
  • Support persons served in understanding and management of mental health issues, chemical health issues and other skills related to independent living.
  • Facilitate regular individual or group meetings with persons served to assist in skill building of identified needs related to mental health, chemical health, independent living skills, social skills, problem-solving, and community integration.
  • Observe behavioral, physical, and emotional symptoms of persons served and provide therapeutic interventions, addressing co-occurring chemical health concerns, as needed.
  • Identify developmental needs of persons served in order to assist with implementing goals and objectives for meal planning and preparation, housekeeping, laundry, proper use of household appliances and furniture, shopping, budgeting, technology use, etc.
  • Provide training, demonstration, and observation both individually and in group sessions related to treatment plan goals and identified needs of persons served, providing assistance as needed to complete tasks if a person served is unable.
  • Coordinate delivery of services to effectively address needs of persons served, encouraging use of natural supports and community resources to support goals related to living in the community and providing support to persons served with logistical and organizational support for planning and resolving potential barriers.
  • Demonstrate and role model various skills to person served including problem solving, decision-making, conflict resolution, independent living skills, and social skills.
  • Utilize de-escalation techniques to support persons served in crisis, provide referrals to appropriate resources, and provide follow-up.
  • Competently perform delegated nursing services as an Unlicensed Personnel (ULP).

Program Administration

  • Provide services to persons served individually and in groups as programming requires.
  • Document attendance, significant interactions and observations, and relevance to individual plan of persons served according to program policy, procedure, and applicable standard of care.
  • Participate in initial comprehensive assessment of clients to determine needs of persons served.
  • Develop individual treatment plans that reflect needs and service desires of persons served through collaboration with person served and other service providers.
  • Communicate instructions and methodologies related to treatment plans and interventions to team members as appropriate to ensure that plan is implemented correctly.
  • Complete required paperwork within established timelines to support persons served and meet statutory requirements.
  • Provide crisis intervention services for persons served and support the crisis intervention work of other team members.
  • Assist persons served in scheduling appointments, arranging transportation, and accompany persons served to appointments, as needed.
  • Maintain ongoing communication with families, community providers, and significant others, to facilitate and promote the health and well-being of persons served.
  • Utilize the formal and informal decision-making structures within the organization and in the field to achieve goals.
  • Ensure the facility is clean and secure, performing light cleaning and routine maintenance, as required.
  • Report any needed facility repairs according to policy and procedure.
  • Notify appropriate staff when supplies need to be reordered.

Program Team Member

  • Follow established program and agency protocols, policies and procedures.
  • Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
  • Utilize best practices in facilitation, conflict resolution, and meeting management when conducting productive and goal-oriented group interactions.
  • Sustain knowledge of current trends related to mental health services, industry and organization trends, and professional trends by maintain an underlying curiosity and desire to understand people and issues that impact them.
  • Seek consultation and supervision as needed to sustain professional and ethical standards related to services of persons served and interactions with other team members.
  • Consult with team members pertaining to client services, activities and needed supports and follow established care and treatment plans.
  • Participate in creating an overall positive community atmosphere with persons served and other staff.
  • Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal preferences, and sustain professional contacts for the purposes of networking within the team and the field.
  • Provide team with thorough, timely, legible, accurate, objective information through timely written reports and verbal reports.
  • Collaborate with staff in development of goals, objectives, and provide input for care plans and needed supports of persons served.
  • Participate in team meetings and process to participate in communication concerning persons served and facility.
  • Provide facility oversight and monitor milieu when necessary.
  • Be available for scheduled shifts as well as emergency coverage on short notice.
  • Complete required trainings, both upon hire and annually.

Other Duties

  • As assigned.

Physical Requirements

The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. This position requires the ability to drive an automobile on a daily basis. This position is approved to use agency vehicles.  The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development.  The incumbent must be able to lift up to 20 pounds, use all household equipment, as well as bend, stoop, stand and pull in order to perform or demonstrate independent living skills using household appliances and equipment.  The incumbent must be able to walk up and down stairs, access client’s bedrooms, drive a car and use the telephone.


Education and Experience

  • 21 years of age and possess a bachelors degree in one of the behavioral sciences required, masters degree preferred.
  • Experience working with people who have severe and persistent mental illness required.
  • Advanced knowledge of evidence based treatment practices and methods preferred.
  • Experience or knowledge of chemical dependency issues for adults with mental illness, LADC preferred.
  • Experience working with clients with chronic medical conditions preferred.

Knowledge, Skills and Abilities

  • Ability to intervene appropriately in crisis prevention and de-escalation when necessary.
  • Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
  • Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
  • Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
  • Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
  • Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
  • Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
  • Ability to be flexible in meeting scheduling needs. Ability to work on agency holidays, as needed.
  •  Ability to maintain confidentiality of client information and appropriate boundaries.
  • Familiarity with Microsoft Office suite, particularly Microsoft Outlook and use of electronic health records.
  • Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.

To apply to this position, click here and fill out the online form.


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