Program: Residential Treatment – Fridley
Reports to: Treatment Director
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This position is responsible for the assessment and coordination of resident health care needs, and providing expert consultation and guidance to residential treatment staff regarding medication administration and health issues for people living with mental illness. This position functions as a part of the leadership team at RT and across the agency. This position is responsible for supervising the RNs and LPNs.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive and Motivational Client Relations
- Establish supportive and motivational relationships with residents, ensuring an atmosphere of safety, security, and responsible mental health care.
- Teaching and coaching of effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
- Understand level of functioning of residents and facilitate needed interventions. Observe resident behavior in regard to physical and emotional symptoms and perform behavioral management interventions, as needed. Ensure co-occurring chemical health concerns are addressed.
- Assist residents in understanding and management of mental health, physical health and chemical dependency issues. Meet regularly with residents to assist in skill building for managing symptoms of their illness.
- Perform a comprehensive health screening and assessment for all new admissions. Complete individual plans for residents as needed and communicate with the team to ensure implementation.
- Perform ongoing assessment for medication side effects and drug interactions.
- Ensure adherence with medications and provide individualized health education and medication monitoring/set up to increase skills in managing symptoms of illness.
- Advocate on behalf of residents in relation to the medical system. Process medication changes; make follow-up calls, as needed.
- Follow-up and communicate with psychiatric and medical providers.
- Facilitate and coach residents in using natural supports and mainstream community resources to support goals around living in the community, and evaluate barriers as needed. Assist residents in scheduling health appointments. Accompany residents to appointments, as needed.
- Facilitate a weekly wellness-focused health group, and create a wellness-based curriculum.
Supervise Medication Program
- Ensure that medications are administered safely and effectively, including the accuracy of medication dosages.
- Implement and monitor effective operation of the Touchstone Independent Medication Program (TIMP) at Residential Treatment.
- Assure that all staff responsible for monitoring administration of medications receives adequate training, including actual hands on performance testing of trained staff.
- Assure that all staff is aware of reporting procedures regarding problems with self-administration, including missed medications, medication errors, or adverse reactions.
- Follow-up with prescriptions to ensure necessary refills are made in a timely manner.
- Ensure that all medications are handled in accordance with licensing standards and statute requirements.
Program Administration and Quality Improvement
- Maintain timely and accurate documentation.
- Keep current on recent developments in medications and health care related to mental illness and train staff. Maintain resource files on medication information and health related topics for staff and residents’ use.
- Assist with development, implementation and updating of policies and procedures relating to resident health care.
- Provide crisis intervention services for residents and support the crisis intervention work of other team members.
- Provide services individually and in groups as programming requires. Document resident attendance, interaction, and relevance to individual plan.
- Coordinate with program director to develop annual medical supplies and staffing budget. Provide oversight for purchasing of medical supplies according to the established budget.
Staff Management and Leadership
- Direct and supervise staff to ensure effective implementation of the agency’s mission, goals and objectives. Establish clear communication regarding performance expectations and delegated responsibilities. Provide ongoing coaching, training and support to create an atmosphere for open communication.
- Provide consultation, guidance and support to staff. Maintain high performance standards for staff.
- Understand and implement agency policies and relevant external regulations related to staffing.
- With program manager, oversee recruitment and hiring of nursing staff. Maintain the proper nursing staffing levels to ensure adequate coverage. Conduct performance evaluations.
- Identify training needs and implement training opportunities.
Program Team Member
- Maintain a collaborative, problem solving relationship with team members. Provide regular communication regarding residents’ progress, health issues and significant events to staff, other providers, and family members, as needed.
- Participate in overall treatment process with other staff and residents.
- Ensure an atmosphere of safety, security and responsible mental health care.
- Participate in daily shift change meetings. Provide all written and verbal information to other staff in a thorough, timely, legible, accurate and objective manner.
- Participate in treatment team and clinical meetings to regularly review and update individual treatment plans based on the changing needs and functioning levels of residents.
- Assist in orienting new team members.
- Be available for emergency coverage on short notice, if necessary.
- Provide on-call consultation to staff, as needed.
Other Job Duties
- Attend agency-wide supervisors meetings, and participate in agency committee(s).
- Other duties as assigned.
The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure resident welfare and development. The incumbent must be able to lift up to 25 pounds, use all household equipment, as well as bend, stoop, stand and pull in order to perform or demonstrate independent living skills using household appliances and equipment. The incumbent must be able to walk up and down stairs, access resident’s bedrooms, drive a car and use the telephone.
The work of this position entails the use of standard office and medical equipment. This position will also be approved to use the agency van.
Minimum Education and Experience
- Licensed, registered nurse in the state of MN.
- A Bachelor’s degree in one of the behavioral sciences is preferred.
- Minimum one year of experience working with adults with a serious and persistent mental illness is required.
- Experience or knowledge of chemical dependency preferred.
- Experience in a leadership or supervisory role preferred.
Knowledge, Skills and Abilities
- Ability to work with people who have severe and persistent mental illness and chemical dependency. Excellent interpersonal skills with people from differing backgrounds and cultures.
- Knowledge of medications and medical interventions appropriate to serving this target population.
- Ability to work independently as well as part of a team.
- Ability to serve as an appropriate role model for residents and as a leader for staff.
- Knowledge of and ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Ability to maintain confidentiality of resident information.
- Ability to drive residents safely and maintain a clean driving record.
- Ability to provide guidance and coaching to non-medically trained staff.
- Exceptional attention to detail.
- Experience with Microsoft Office suite.