Program Supervisor

ProgramResidential Treatment – Fridley
Classification: Exempt
Reports To: Program Director
FTE: 1.0

Position Summary

This position works in conjunction with the Clinical Supervisor to provide supervision, training, scheduling, coordinating and leadership for Mental Health Worker and Household Coordinator and collaborates in the integrated treatment approach between day staff and evening/weekend staff. This position functions as a part of the leadership team at residential treatment and across the agency.

Essential Job Functions


  • Maintain the vision, mission and values of Touchstone Mental Health (TMH).
  • Remain up-to-date regarding the various programs of TMH.
  • Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
  • Provide the highest quality of customer service consistent with TMH’s values and standards.

Supportive & Motivational Client Relations

  • Establish supportive, motivational and therapeutic relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
  • Serve as a role model and coach for clients regarding developing and using effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
  • Know current level of functioning of clients and appropriate needed interventions. Assist clients in understanding and management of mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed. Address co-occurring chemical health concerns.
  • Monitor self-administration of medications to assist in skill building for managing their illness.

Staff Management & Leadership

  • Direct and supervise rehab staff to ensure effective implementation of the agency’s mission, goals and objectives. Establish and clearly communicate performance expectations and delegated responsibilities. Provide ongoing coaching, training and support, and create an atmosphere for open communication.
  • Oversee recruitment, hiring and orientation of rehab staff. Maintain the proper staffing levels to adequately schedule coverage for a 24 hour per day, 7 days per week program. Conduct or coordinate timely staff observations of performance.
  • Share emergency shift coverage and coordination responsibility to ensure adequate program coverage.
  • Understand and implement agency policies and relevant external regulations related to staffing.
  • Model rehabilitative service practices for staff. Provide individual and group consultation, guidance and support to staff members. Maintain high performance standards for staff.
  • Identify training needs and implement training opportunities.
  • Coordinate with program director to develop annual staffing budget. Monitor actual expenses against budget.

Program Team Member

  • Participate in team meetings and processes for communication concerning clients and facility.
  • Follow established program and agency protocols, policies and procedures.
  • Maintain a collaborative relationship with team. Provide help to other team members as needed.
  • Effectively use operational and clinical information from internal and external sources, including technology, to support strategies for performance improvement and long-term financial viability.
  • Utilize the formal and informal decision-making structures within the organization and in the field to achieve goals.
  • Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
  • Direct and supervise staff to ensure effective implementation of the agency’s mission, goals and objectives. Communicate and hold staff accountable to performance expectations and delegated responsibilities. Provide ongoing coaching, training, resources and create an atmosphere for open communication, including the provision of regular performance assessments.
  • Understand and use statistical and financial methods and metrics to set goals and measure staff performance in programs.
  • Plan, execute and oversee large and small-scale projects.
  • Supervise facility as senior staff on shift when necessary, including being available for emergency coverage on short notice.
  • Complete required trainings, both upon hire and annually.

Other Duties

  • Direct and supervise team practices for safety and emergency procedures and protocols including the following: weather, fire, household and other miscellaneous procedures.
  • Oversight of kitchen, which includes ensuring clients are provided three meals per day either by the Household Coordinator or Mental Health Worker.
  • Facilities management which includes working with vendors and oversight of necessary repairs.
  • As assigned.

Physical Requirements

The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment. This position requires the ability to drive an automobile and will be approved to use agency vehicles. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. The incumbent must be able to lift up to 20 pounds and perform or demonstrate independent living skills using household appliances and equipment.


Education and Experience

  • Ability to meet the Minnesota Department of Human Service Rules for qualifications of a mental health practitioner required.
  • Experience working with adults with severe and persistent mental illness required.
  • Experience or knowledge of chemical dependency issues for adults with mental illness required.
  • Advanced knowledge of evidence-based treatment practices and methods preferred.

Other Requirements

  • Ability to maintain a clean driving record, a current driver’s license, and auto insurance coverage meeting Touchstone Mental Health policy limits.

Knowledge, Skills and Abilities

  • Ability to intervene appropriately in crisis prevention and de-escalation when necessary. Serve as a role model in this area.
  • Ability to be flexible in meeting scheduling needs. Ability to work on agency holidays, as required.
  • Ability to maintain confidentiality of client information and appropriate boundaries.
  • Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
  • Demonstrated ethics, sound professional practice, social accountability and community stewardship.
  • Ability to take on challenging assignments and effectively problem solve.
  • Ability to use critical thinking skills and communicate effectively with others.
  • Familiarity with Microsoft Office suite, email, electronic health records, and general use of computerized systems and practices.

To apply to this position, click here and fill out the online form.


Your support will help people with a mental illness live fuller lives in the community.

Give Today

Stay in Touch

Keep up to date on news from Touchstone Mental Health.

Sign Up for Our Newsletter