Program: Housing Innovation
Reports To: Program Supervisor
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This position requires a caring and independently motivated individual who will support adults who have severe and persistent mental illness (SPMI) and/or dual diagnosis to maintain independent living in the community. This position is responsible to provide homemaking/housekeeping and activities with socialization goals, guidance, coaching and support to assist individuals to reach their goals of housekeeping and socialization.
Essential Job Functions
- Maintain the vision, mission and values of Touchstone Mental Health (TMH).
- Remain up-to-date regarding the various programs of TMH.
- Remain up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provide the highest quality of customer service consistent with TMH’s values and standards.
Supportive & Motivational Client Relations
- Establish supportive, motivational and therapeutic relationships with clients, ensuring an atmosphere of safety, security and responsible mental health care.
- Know current level of functioning of clients and appropriate needed interventions. Assist clients in understanding and management of mental health issues. Observe client behavior and physical and emotional symptoms and perform behavioral management interventions, as needed.
- Serve as a role model and coach for clients regarding developing and using effective problem solving, decision-making, conflict resolutions, independent living skills and responsibilities.
- Assist with helping clients maintain their living quarters in a clean and orderly condition; dust, vacuum and sweep floors, wash dishes, clean kitchen area and appliances, clean bathrooms including fixtures and mirrors, change and launder bed linen.
- Provide training, demonstration, observation, and completion of the task for the client, as appropriate to individual clients. Make accommodations as needed to assure client and staff safety.
- Complete documentation for each significant interaction with clients, according to program policies and applicable standard of care. Participate in charting in the electronic health records system.
Program Team Member
- Develop and demonstrate a set standard of personal expectations for excellence in quality and quantity of work.
- Demonstrate the ability to build relationships and work cooperatively with others, be part of a team, express positive attitudes and expectations of others, build team commitment by promoting good working relationships regardless of personal likes or dislikes.
- Follow established program and agency protocols, policies, and procedures, including documentation. Provide and collaborate team with thorough, timely, legible, accurate, objective information related to individual’s treatment plan.
- Maintain an underlying curiosity and desire to know more about things, people, or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- As assigned.
The work of this position entails the use of standard office equipment as well as a wide variety of household appliances and equipment including but not limited to the clothes washer and dryer, dishwasher, stove, microwave oven and vacuum cleaner. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. This position requires the ability to drive agency vehicles. The incumbent must be able to climb stairs, reach, stand walk, and feel 2/3 or more of the hours worked; remain in a static position, perform repetitive motion, and carry up to 2/3 of the hours worked; and, stoop kneel, crouch, push, pull, lift, and grasp up to 1/3 of the hours worked. The incumbent must also be able to lift up to 25 lbs from the waist, knee or floor.
Education and Experience
- Must be at least 21 years of age and possess a high school diploma or equivalent.
- Must meet the Mental Health Practitioner qualifiers required by Minnesota Department of Human Service.
- 6,000 hours of supervised experience in the behavioral health field
- OR combined 2,000 hours of supervised experience in the behavioral health field AND at least 30 semester/45 quarter college credits in a related field
- Experience working with people with mental illness strongly preferred.
- Experience or knowledge of chemical dependency issues for adults preferred.
Knowledge, Skills and Abilities
- Ability to read and comprehend simple instructions, short correspondence, and memos’ write simple correspondence, effectively present information in one-on-one and small group situations to clients and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; deal with problems involving a few concrete variables in standardized situations.
- Ability to work with people who have severe and persistent mental illness and chemical dependency.
- Knowledge of practices and techniques for maintaining a household; techniques for dealing with a variety of individuals who may be under emotional distress and basic safety practices related to work.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability, and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to teach basic living skills and provide support, assistance, and care for clients. Ability to serve as an appropriate role model for clients.
- Knowledge of and ability to intervene appropriately in crisis prevention and de-escalation when necessary.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to speak and write in a clear, logical, and grammatical manner in formal and informal situations.
- Ability to be flexible in meeting scheduling needs.
- Ability to maintain confidentiality of client information.
- Ability to document appropriately using electronic health record system.