Senior Human Resources Generalist
Reports to: Director – Human Resources
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The Senior Human Resources Generalist/Business Partner supports the management team at Touchstone Mental Health and offers the recruitment and selection support, internship administration, and employee performance guidance. The Senior Human Resources Generalist/Business Partner also leads in the development and implementation of policies, procedures, and processes.
Essential Job Functions
- Maintains the vision, mission and values of Touchstone Mental Health (TMH).
- Remains up-to-date regarding the various programs of TMH.
- Remains up-to-date regarding agency policies and procedures and perform all functions in accordance with TMH policies and procedures.
- Provides the highest quality of customer service consistent with TMH’s values and standards.
Human Resources Support
- Partners with management representatives in building and maintaining productive relationships with employees, employee engagement, employee morale and employee retention.
- Partners with management representatives in addressing and resolving employee performance issue while reducing legal risks and ensuring regulatory compliance.
- Tracks the completion of annual performance reviews; sends reminders about upcoming and missing reviews on a monthly basis.
- Updates and maintains job descriptions; ensures essential functions are noted.
- Supports the development of department and agency policies, procedures, and practices.
Training and Development
- Supports the Staff Wellness and Development Committee; maintains agenda and facilitates meetings on a monthly basis.
- Serves as the main TMH contact for in-person and virtual training sessions offered at TMH.
- Partners with Diversity, Equity and Inclusion Committee in selecting staff trainings.
- Co-manages the agency calendar; sends meeting notices for training sessions.
- Creates internal and external job postings for all open positions on a daily basis.
- Posts internal and external positions on ADP and assigns the appropriate management representative on a regular basis.
- Posts open positions on Indeed, Minnesota Council of Non-Profits, Care Providers and other job boards on a regular basis.
- Posts open positions on Handshake and job boards hosted by universities on a regular basis.
- Manages paid sponsorships with Indeed and other job boards; requests initial and ongoing approval from the program director on a bi-weekly basis.
- Directs potential candidates who have applied through Indeed to apply directly through ADP on a daily basis.
- Answers questions from potential candidates who send inquiries through Indeed on a regular basis.
- Transfers resumes from qualified candidates who have applied through Indeed to ADP on a regular basis.
- Manages postings for internal positions and manages agency-wide postings for select positions.
- Promotes the employee referral bonus and sends targeted notices of job openings via email to specific staff members based on open positions.
- Removes job postings from job boards when positions are no longer being sourced on a regular basis.
- Contacts potential candidates about current and future openings as requested.
- Answers questions from potential candidates about current and future openings on a regular basis; confirms receipt of ADP submissions as requested.
- Uploads resumes from qualified candidates into ADP as requested.
- Transfers resumes from qualified candidates in ADP to other related postings as requested.
- Schedules phone screens and/or interviews with candidates and management representatives as requested.
- Completes employment verifications and/ or employment references as requested.
- Manages relationships with internship coordinators at universities interested in placing interns.
- Responds to inquiries from students about available placements.
- Manages coordinated internship recruitment process for University of Minnesota, Augsburg, St. Catherine, and St. Thomas.
- Manages internship recruitment process with other universities.
- Confirms availability of placements at programs with intern supervisors; schedules group interviews or individual interviews.
- Completes background studies (DHS, MVR, TB) for new interns.
- Facilitates onboarding and offboarding of interns.
- Maintains intern personnel files.
- Conducts orientation for interns.
- Collaborates with Clinical Education Coordinator in schedule interprofessional education meetings.
- Represents Touchstone Mental Health at career and internship fairs on a regular basis; registers TMH as an attendee and tracks registration fees.
- Shares information about internship opportunities and current and anticipated job positions with attendees; provides TMH-commitment to diversity, equity and inclusion.
- Collects cover letters and resumes from attendees; routes information from qualified candidates to internship supervisors and management representatives.
- Reserves a TMH-vehicle when attending events that are outside the metro area as needed; complies with vehicle policies and procedures.
- Maintains an appropriate understanding of position duties and requirements to best connect potential interns and applicants to current and anticipated openings.
Program Team Member
- Develops and demonstrates a set standard of personal expectations for excellence in quality and quantity of work.
- Demonstrates the ability to build relationships and work cooperatively with others and be part of a team.
- Maintains an underlying curiosity and desire to know more about things, people or issues, including the desire for knowledge and staying current with health, organizational, industry and professional trends and developments.
- Utilizes the formal and informal decision making structures within the organization and in the field to achieve goals.
- As assigned.
The work of this position entails the use of standard office equipment. The work of this position requires that the incumbent be able to see, hear, speak, read and write English clearly in order to ensure client welfare and development. This position may require the ability to drive an automobile occasionally. The incumbent must be able to remain in a static position, use fingers and use repetitive motions up to 2/3 of the hours worked; reach, stand, walk, push, pull, lift, grasp, carry. The incumbent must also be able to lift up to 15 lbs. from the waist, knee or floor.
Education and Experience
- Bachelor’s degree in human resources administration, human resources management, or related field strongly preferred
- Five to seven years of professional human resources experience in multiple human resources disciplines required; two to three years of project management and/or employee relations experience preferred
- Additional experience as a human resources business partner strongly preferred
- Experience in behavioral health, healthcare or non-profit work environments preferred
- SHRM-CP, SHRM-SCP, PHR or SPHR certification preferred
Knowledge, Skills and Abilities
- Professional image, both in-person and telephone interaction. Excellent interpersonal skills and ability to communicate effectively and persuasively orally, in writing and on both an interpersonal and group level.
- Experience in handling a wide range of reception and support related tasks. Able to handle details of a highly confidential and critical nature and function efficiently and effectively in a fast-paced professional environment while providing a strong attention to detail.
- Able to work independently, proactively, and resourcefully. Ability to independently manage multiple tasks and projects with competing priorities and deadlines. Strong decision making ability.
- Commitment to understanding others by genuinely seeking to know people as individuals, understand different points of view by gaining the insights of others, and cultivate cross-cultural sensitivity.
- Demonstrated ethics, sound professional practice, social accountability and community stewardship. Ability to act openly and honestly and promote organizational integrity.
- Ability to act confidently within one’s role and own abilities and to take on challenging assignments.
- Awareness of one’s own strengths and development needs, and ability to seek feedback routinely on performance.
- Ability to understand a situation by breaking it into smaller pieces, identifying barriers or obstacles to address current or future problems or opportunities.
- Ability to speak and write in a clear, logical and grammatical manner in formal and informal situations.
- Working knowledge of Microsoft Office products, including Excel, Word and Outlook