Touchstone Assisted Living Recognized with a 2016 Bronze National Quality Award
Touchstone’s Assisted Living program locations, the New Hope Apartments and Rising Cedar Apartments, both received the 2016 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long term and post-acute care providers that have demonstrated their commitment to improving the quality of care for seniors and persons with disabilities.
“A commitment to always improve the quality of care and quality of life for the residents and families we serve is what this award represents,” said AHCA/NCAL National Quality Award Board of Overseers Chair Christine Boldt. “This year’s recipients have demonstrated that commitment. I commend all of them for their hard work and dedication.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative. The program assists providers of long term and post-acute care services in achieving their performance goals.
The program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with fundamental performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each application to determine if the center has met the demands of the criteria. Touchstone will now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award. A full list of the 2016 recipients is available on the AHCA/NCAL Quality Awards website here.
The National Quality Award Program is sponsored by AHCA/NCAL Associate Business Members: My InnerView, National Research Corporation; PointRight; Team TSI Corporation; and First Quality. The awards will be presented during AHCA/NCAL’s 67th Annual Convention and Exposition in Nashville, Tennessee, October 16-19, 2016 where Touchstone will be presenting with the University of Minnesota on Meeting the Mental Health Challenge.
The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 13,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day.